Water Damage 911

Privacy Policy

Last updated: March 30, 2026

Water Damage 911 ("we," "us," or "our") operates the website at https://waterdamage911.co. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an inquiry through our forms.

Information We Collect

Personal Information You Provide

When you submit a form on our website, we collect the following information:

  • Full name
  • Phone number
  • Email address (if provided)
  • City or service area
  • Type of service needed
  • Description of your water damage situation

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on each page
  • Referring URL (the website that directed you to us)
  • Date and time of your visit

Cookies

We use only essential cookies necessary for the basic functionality of our website. We do not use advertising or tracking cookies. Essential cookies help ensure the website operates correctly and your form submissions are processed reliably.

How We Use Your Information

We use the information we collect for the following purposes:

  • To connect you with licensed water damage restoration professionals in your area
  • To send your inquiry to restoration service providers who can assist you
  • To send you a confirmation of your inquiry
  • To improve our website, services, and user experience
  • To monitor and analyze usage trends to enhance our service offerings
  • To comply with legal obligations

Information Sharing

We may share your information in the following circumstances:

  • Restoration Professionals: We share your contact information and inquiry details with licensed restoration professionals who service your area so they can respond to your request.
  • Lead Distribution Networks: We may use third-party lead distribution networks to connect you with qualified professionals who can assist with your water damage needs.
  • Analytics: We may share anonymized, aggregated data for analytics purposes. This data cannot be used to identify you personally.
  • Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process.

We do not sell your personal information for marketing purposes unrelated to your inquiry.

Your Rights

You have the following rights regarding your personal information:

  • Right to Know: You may request details about what personal data we have collected about you.
  • Right to Deletion: You may request that we delete the personal data we have collected about you, subject to certain legal exceptions.
  • Right to Opt Out: You may opt out of future communications from us at any time.

To exercise any of these rights, please contact us at help@waterdamage911.co. We will respond to your request within 30 days.

Consent to Be Contacted (TCPA)

By submitting a form on our website, you provide your express written consent to be contacted by phone (including autodialed and pre-recorded calls), text message (SMS/MMS), or email by licensed water damage restoration professionals and their affiliates regarding your inquiry.

Your consent is not a condition of purchasing any goods or services. You may revoke your consent at any time by contacting us at help@waterdamage911.coor by replying "STOP" to any text message you receive.

We process opt-out requests within 10 business days.

Data Security

We use industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS) and secure storage practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request that we disclose what categories and specific pieces of personal information we have collected, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
  • Do Not Sell My Personal Information:We do not sell personal information as defined under the CCPA. If this practice changes in the future, we will update this policy and provide a "Do Not Sell" opt-out mechanism.

To submit a CCPA request, contact us at help@waterdamage911.co.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: